Orders

• How do I place an order on KechCart?

  Add items to cart, confirm quantity and address, then proceed to checkout. Select payment method and place order. You will receive confirmation on app and email.

• How do I cancel an order?

  Go to My Orders, choose the order, and tap Cancel if it has not entered shipped status. If already shipped, request a return after delivery through Returns & Refund.

• How can I track my order status?

  Open My Orders and select Track Package to view real-time milestones: packed, shipped, in transit, and out for delivery with expected date.