Never share OTP or password, enable two-step verification, and only pay through official checkout channels. KechCart support will never request your password in chat or phone.

In your browser settings, clear cached files and cookies for the last 24 hours, then log in again. This helps resolve session issues, stale carts, and checkout loading errors.

Yes, but avoid sharing credentials. If unusual activity appears, log out from all devices in Account Security and reset your password immediately.

It is a curated section for apparel, footwear, accessories, and beauty picks from verified sellers. You can filter by brand, price, size, and delivery speed.

Open Order Details, tap Report Product, and attach photos. Our moderation team reviews the case, and if confirmed, your return/refund is prioritized under buyer protection.

Visit the Shop page and use Top Categories and Flash Sale filters. You can also sort by best-selling items and ratings to find high-demand products quickly.

Add items to cart, confirm quantity and address, then proceed to checkout. Select payment method and place order. You will receive confirmation on app and email.

Go to My Orders, choose the order, and tap Cancel if it has not entered shipped status. If already shipped, request a return after delivery through Returns & Refund.

Open My Orders and select Track Package to view real-time milestones: packed, shipped, in transit, and out for delivery with expected date.

Standard delivery usually takes 2 to 5 business days in major cities and 4 to 8 days in remote regions. ETA is shown per product and again at checkout.

You can update address only before the parcel is packed. Use My Orders > Change Address if available, or cancel and reorder if the option is locked.

Riders may attempt redelivery based on courier policy. Keep your phone reachable, and monitor tracking updates to avoid automatic return to seller.

Open My Orders, select the delivered product, tap Return, and choose reason with photo evidence where needed. Keep tags and original packaging for approval.

Personal care, undergarments, perishable goods, and some hygiene items are non-returnable unless damaged or incorrect. Product page policy always applies.

Track return progress in the same order timeline: request submitted, pickup scheduled, quality check, and refund completed.

Visit Seller Registration, submit CNIC, phone, and shop details, then complete verification. After approval you can upload listings from Seller Dashboard.

Payouts are released after order delivery and return window checks. You can monitor payout cycles and deductions from the Seller Finance section.

Use clear titles, accurate attributes, high-quality images, and competitive pricing. Fast dispatch and strong ratings improve ranking in search results.